Privacy Policy

To deliver a reliable, high-quality service, we need to collect certain information. This data is essential for everything from scheduling your service correctly to ensuring your safety and satisfaction.

• Directly From You: When you create your account, book a service, fill out a survey, or contact our support team.
• Automatically During Your Visit: We use standard, secure technologies like cookies and similar tracking tools to collect technical and usage data. This helps our site remember you and your preferences for a smoother experience.
• From Trusted Third Parties: We may receive technical data from analytics partners, which helps us understand how to improve our service for everyone.

• To Deliver Our Core Service: Registering your account, scheduling jobs, and connecting you with our vetted UrbanXperts professionals.
• To Ensure a Seamless Experience: Processing payments, sending booking confirmations and reminders, and providing you with customer support.
• To Maintain and Improve Our Platform: Analysing usage trends to make our app and website more intuitive, secure, and reliable.
• To Keep You Informed: Sending you relevant information about our services or special offers that might interest you. We will send marketing communications only where permitted by applicable law or with your consent, and you can opt out at any time.
• To Meet Our Legal Obligations: Complying with applicable laws, regulations, and legal requests.

• Your Consent: When you provide permission (e.g., marketing communications, optional permissions).
• Contractual Necessity: To provide services you request (e.g., booking and fulfillment).
• Legal Obligations: To comply with laws and regulatory requirements.
• Legitimate Interests: To improve our services, prevent fraud, and ensure platform security.

Your trust is not for sale. We never sell your personal data. We only share it in the following necessary circumstances:

• With Your Service Professional: We provide your assigned UrbanXpert with the essential details they need to perform their job, such as your name, address, and the specifics of your service request.
• With Our Trusted Business Partners: We rely on reputable third-party companies for critical functions such as payment processing (e.g., payment gateways), cloud storage and hosting, analytics services, and communication and marketing tools. These partners are legally and contractually bound to protect your data and can only use it for the specific tasks they perform for us.
• For Legal & Safety Reasons: We may disclose information to law enforcement or government agencies to comply with the law, enforce our Terms of Service, or protect rights, property, or safety.

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyse app and website performance

We do not use tracking technologies for intrusive advertising without your consent. You can manage cookie preferences through your browser or device settings.

• Access & Update: You can review and edit your personal information directly within your account settings or request a copy from us.
• Opt-Out of Marketing: You can unsubscribe from promotional messages at any time.
• Account & Data Deletion: You have the right to request deletion of your account and personal data at any time by contacting us at info@urbanxperts.in. Upon request, we will erase your personal data, except for information we are legally required to retain (such as tax and transaction records).

We employ robust security measures—including data encryption, access controls, and regular security audits—to protect your information from unauthorized access or disclosure. We retain your data only as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal and financial obligations.

To provide our services, your information may be transferred to and stored on secure servers located in countries other than India. We ensure that any such transfers comply with applicable laws and that your data remains protected to the same high standards, regardless of location.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and post the updated version on our platform. Your continued use of our services after an update constitutes your acceptance of the new policy.